Fixed Operations Performance Manager
About The Position
The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio—including F&I, DMS, and Xtime Service products—for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive’s suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position encompassing Ohio, Michigan, and Indiana. Preference will go to applicants within the regional, however we are open to applicants in nearby states within CST and EST.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Safe drivers needed; valid driver's license required
- Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
- Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
- Comfortable working independently in a remote environment while collaborating cross-functionally.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.
- Hands on experience in our Xtime platform
- Deep understanding of dealership operations, including service, parts, and F&I.
- Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
Responsibilities
- Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
- Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
- Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
- Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
- Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
- Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
- Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
- Stay current on product updates and enhancements and communicate their value in the context of dealership operations.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- A pro-sales culture that honors what salespeople (like you!) contribute to our success.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
