Fixed Wireless Performance Specialist

Xplore Inc • Markham, ON

1d

About The Position

The Fixed Wireless Performance Specialist is responsible for monitoring, analyzing, and improving the performance of Xplore’s Fixed Wireless network. This role focuses on identifying performance degradations, capacity constraints, and configuration issues across RAN and backhaul domains. The Performance Specialist works closely with engineering, DevOps, and operations teams to implement corrective actions, support new feature introduction, and continuously improve customer experience.

Requirements

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related technical field.
• 5+ years of experience in wireless performance engineering, network operations, or RF analysis.
• Strong understanding of LTE/5G Fixed Wireless Access and RAN performance metrics.
• Experience with OSS tools, performance analytics platforms, and telemetry systems.
• Working knowledge of RF fundamentals, backhaul performance, and configuration principles.
• Strong analytical and troubleshooting skills.
• Ability to communicate technical findings clearly to diverse audiences.
• Ability to work independently while collaborating closely with cross-functional teams.
• Successful completion of a Criminal Background Check.

Responsibilities

• Monitor key performance indicators (KPIs) across Fixed Wireless RAN and backhaul.
• Identify trends, anomalies, and systemic performance issues.
• Perform detailed root-cause analysis for performance degradations and customer-impacting issues.
• Collaborate with engineering and operations teams to drive resolution.
• Recommend and support configuration changes, feature adjustments, and optimization initiatives.
• Validate performance improvements post-implementation.
• Assist with identifying capacity constraints and spectral efficiency opportunities.
• Support demand-driven performance improvement initiatives.
• Support validation of new network features and software releases from a performance perspective.
• Monitor post-release impact and stability.
• Produce performance reports, dashboards, and insights for internal stakeholders.
• Clearly communicate risks, trends, and improvement opportunities.
• Use and enhance performance monitoring tools and analytics platforms.
• Ensure accuracy and consistency of performance data.
• Participate in cross-functional forums and value-stream teams focused on service experience improvement.
• Support operational readiness and incident postmortems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior