Fixed Operations Manager
About The Position
The Fixed Operations Manager is responsible for optimizing customer opportunities and productivity within the Service and Parts departments. This role involves recruiting, training, and developing service staff, ensuring they are well-versed in service processes and have the necessary breadth of experience. The manager will also focus on customer engagement, resolving inquiries professionally, and ensuring adherence to manufacturer policies. Administrative functions include conducting staff meetings, serving as a liaison with Lithia Home Offices, completing reporting, and maintaining a clean and organized service environment.
Requirements
- High school graduate or equivalent, 18 years or older required.
- Strong attention to detail
- Sense of urgency
- Excellent communication skills
- Acceptable driving record
- Valid driver's license in your state of residence
Responsibilities
- Recruit, train, and develop Service and Parts staff to optimize customer opportunities and productivity.
- Train Service Advisors daily on the service process using various methods.
- Ensure technical staff is properly trained and has the necessary experience.
- Develop staff by setting performance expectations, monitoring performance, identifying development needs, and coaching.
- Resolve customer requests, questions, and concerns professionally and promptly.
- Inspect repair orders daily for accuracy and legality.
- Ensure adherence to all manufacturer policies and procedures.
- Manage warranty, receivables, and service contracts.
- Utilize MIS to generate maximum revenue and control expenses.
- Maintain the cleanliness, organization, and appearance of Service and Parts areas.
- Hold daily and monthly Service and Parts staff meetings.
- Serve as liaison between the store and Lithia Home Offices Fixed Operations.
- Communicate and enforce policy and procedure requirements and updates.
- Complete Service and Parts department reporting and month-end procedures on time.
- Perform other administrative duties as required.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
