Regional Fixed Operations Director

Fox Motors • Grand Rapids, MI

9d

About The Position

We are seeking an experienced, results-driven Fixed Operations Director to oversee, optimize, and grow our multi-location service and parts departments. In this strategic role, you will report directly to the Vice President of Fixed Operations, executing group-wide initiatives and ensuring elite operational standards.

Requirements

• Minimum 5+ years of successful automotive Fixed Operations or Service Director management.
• Proven ability to manage multi-million dollar P&Ls and hit manufacturer targets.
• Exceptional communication, data-driven decision-making, and deep knowledge of DMS platforms.

Responsibilities

• Achieve departmental gross profit goals by managing fixed absorption, expenses, and asset utilization.
• Recruit, train, and mentor service and parts managers while boosting technician retention.
• Implement robust workflow processes to elevate Customer Satisfaction Index scores and build owner loyalty.
• Collaborate with the VP of Fixed Operations to forecast revenue goals and deploy software platforms.

Benefits

• Development programs for sales, technicians, and management through Fox University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed