Dealership Fixed Operations Manager

Thomas Nissan of Joliet•Joliet, IL

1d•Onsite

About The Position

Fixed Operations Managers are responsible for overseeing the entire service & parts department operations, ensuring exceptional customer service, managing departments to profitable margins, and maintaining smooth running operations. Their responsibilities include staffing, customer & employee retention, cost controls, achievement of objectives, and maintenance of all service records.

Requirements

Technical automotive knowledge
Have excellent organizational, communication & problem-solving skills.
Demonstrated ability to manage others
Proven leadership skills with the ability to manage a team in a fast-paced environment.
Organized and friendly personality
Ability to understand and work with accounting structure & financial statements.

Nice To Haves

Dealership experience in both service and parts preferred

Responsibilities

Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
Manage and hire technicians, parts & service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Manage expense accounts
Inventory management to maintain an optimal level of inventory to support Service and Wholesale accounts while minimizing obsolescence.
Ensure proper accounting of incoming and outgoing parts transactions for proper inventory reconciliation monthly.
Manage special orders process to ensure delivery of unprotected inventory.
Operate within manufacturer's operating guidelines for compliance.
Work with third-party inventory company on annual physical inventory checks.
Maintain professional relationships with manufacturer reps, wholesale accounts, vendors, and employees.
Manage manufacturer returns and core cost recovery.
Effective delegation of daily, weekly & monthly tasks to ensure efficient operation of the department.
Review performance metrics vs benchmarks and forecasting goals, focusing on profitability & expense control.