Fixed Route Operations Manager
About The Position
MV Transportation is seeking a Fixed Route Operations Manager. The Operations Manager reports to the General Manager and will assist the General Manager in the oversight of the daily tasks associated with implementing safe, timely, and courteous service. The Fixed Route Operations Manager is primarily responsible for but not limited to ensuring Fixed Route services are provided in a safe, reliable and timely manner, directly supervising Dispatchers and Fixed Route operators, monitoring operating performance, facilitating problem resolution and directing efforts to achieve continual improvement in service quality. This role also oversees and provides timely response and services to all community concerns regarding bus operations, effectively manages on-time performance and driver availability, and manages customer relations through both direct contact and outreach programs. Additionally, the position involves identifying, selecting, training and mentoring location staff, effectively and frequently communicating with location staff and support team members, and assisting in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. The role contributes to maintaining the safety culture of the division, maintains client contact routinely to meet or exceed expectations, assists with conducting periodic departmental audits, and performs daily, weekly and monthly reviews of key operational metrics. The position implements, promotes and adheres to company policies and procedures and participates in location labor and employee relations activities.
Requirements
- Must have one (1) to three (3) years of management experience in a similar sized Fixed Route environment
- Must be able to work independently
- Must have strong written and verbal skills
- Knowledge of the contractual obligations is a must to perform this job correctly
- Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity
- Experience managing fast paced environment
Nice To Haves
- Experience in scheduling and personnel management and training
- Trapeze experience preferred
Responsibilities
- Ensure Fixed Route services are provided in a safe, reliable and timely manner
- Directly supervise the Dispatchers and Fixed Route operators
- Monitor operating performance, facilitate problem resolution and direct efforts to achieve continual improvement in service quality
- Oversee and provide timely response and services to all community concerns regarding bus operations
- Effectively manage on-time performance and driver availability
- Effectively manage customer relations through both direct contact and outreach programs
- Identify, select, train and mentor location staff
- Effectively and frequently communicate with location staff and support team members
- Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- Contributes to maintain the safety culture of the division
- Maintain client contact routinely to meet or exceed expectations
- Assist with conducting periodic departmental audits
- Daily, weekly and monthly review of key operational metrics
- Implement, promote and adhere to company policies and procedures
- Participates in location labor and employee relations activities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
