Fitness & Wellness Member Services Coordinator
About The Position
We are seeking a highly organized, service-oriented, and professional Fitness & Wellness Member Services Coordinator to support the daily operations of our Health & Wellness Center. This role serves as a key point of contact for members, guests, fitness professionals, and department leadership while helping ensure exceptional member experiences and smooth department operations. The ideal candidate is friendly, polished, detail-oriented, and passionate about health, wellness, and hospitality. If you thrive in a fast-paced environment, enjoy helping people, and excel at balancing administrative responsibilities with outstanding customer service, we'd love to hear from you.
Requirements
- Strong customer service, communication, and organizational skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Proficiency with scheduling software, email systems, calendars, spreadsheets, and general office applications.
- Ability to work effectively in a fast-paced, member-focused environment.
- Professional demeanor with strong interpersonal skills and a positive attitude.
Nice To Haves
- Previous experience in administrative support, hospitality, fitness, wellness, spa, recreation, or private club environments.
- Experience coordinating schedules, appointments, or member services.
- Familiarity with health and wellness programs, fitness operations, or hospitality services.
Responsibilities
- Welcome members and guests with a warm, professional, and hospitality-focused approach.
- Assist members with questions regarding wellness programs, fitness classes, appointments, and department services.
- Provide exceptional customer service while maintaining a positive and welcoming environment.
- Respond to member inquiries and ensure requests and concerns are directed to the appropriate team members for follow-up.
- Schedule and confirm personal training sessions, massage appointments, Pilates sessions, wellness consultations, and other member services.
- Manage group fitness reservations, cancellations, waitlists, and attendance tracking.
- Communicate schedule updates, instructor changes, room assignments, and special program information.
- Support department scheduling and daily operational coverage needs.
- Provide administrative support to the Fitness Director and department leadership team.
- Assist with payroll preparation, staff timekeeping records, commission tracking, invoices, purchase orders, and accounts payable documentation.
- Maintain organized files, member records, waivers, reports, and departmental documentation.
- Monitor inventory levels and assist with ordering supplies, retail merchandise, and wellness center materials.
- Assist with member communications, newsletters, emails, promotional materials, and event announcements.
- Support wellness programs, new member orientations, workshops, seasonal promotions, and special events.
- Coordinate communication between fitness professionals, wellness providers, instructors, and other departments.
- Ensure program information is accurate, current, and effectively communicated.
- Assist with daily opening and closing procedures.
- Monitor fitness, wellness, and common areas to ensure cleanliness, organization, safety, and readiness for members.
- Report maintenance, housekeeping, equipment, and supply needs promptly.
- Help maintain a professional, member-ready environment throughout the facility.
- Support staff communications, scheduling updates, reminders, and operational follow-up.
- Assist in coordinating departmental coverage and member service needs.
- Reinforce department policies, procedures, and service standards.
- Maintain confidentiality and professionalism when handling member and staff information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
