Fitness Manager (MA)

The Edge Fitness Clubs • Manchester, CT

6d

About The Position

The Fitness Manager leads the club’s fitness services department and is directly responsible for its financial performance. The role oversees sales goals and key performance indicators, personal trainer payroll and expenses, fitness assessments and presentations, lead generation, and fitness product sales and inventory. The manager partners with the Membership department and Admin Specialist to coordinate fitness assessments and manage supplement profitability and handoffs.

The Fitness Manager recruits, hires, onboards, schedules, coaches, and performance-manages Personal Trainers. In partnership with HR and management, the manager contributes to performance assessments and termination processes. The position develops staff product knowledge, communicates departmental standards and initiatives, and fosters a positive workplace with opportunities for staff advancement.

This is a full-time exempt position with varying hours. It frequently requires long hours and night or weekend work, and may require working on the last day of the month. The position is responsible for the leadership, interviewing, hiring, scheduling, and performance management of all Personal Trainers in the club.

Requirements

• Two years of related sales experience.
• Two years of experience in the fitness industry.
• At least two years of leadership and people management experience, including demonstrated success leading, coaching, and motivating teams and individuals to achieve goals across multiple locations.
• Current CPR and First Aid certifications, maintained throughout employment.
• Current personal training certification within 60 days of employment; accepted certifications include NASM, NSCA, ACE, ISSA, and NFPT.
• Ability to create and sustain a service culture centered on hospitality, care, welcome, and fun.
• Passion for fitness and demonstrated knowledge of fitness equipment and wellness strategies.
• Strong oral and written communication, interpersonal, and relationship-building skills.
• Strong MS Office skills and ability to adapt to new technologies.
• Demonstrated ability to motivate and influence all levels of the organization.
• Strong time-management skills.

Nice To Haves

• A related university degree in Exercise Science, Exercise Physiology, or Kinesiology, or equivalent experience, is strongly preferred.

Responsibilities

• Oversee the fitness services department’s financial performance and achieve personal and club monthly sales KPI targets.
• Manage Personal Trainer payroll and expenses.
• Partner with the Membership department to ensure initial fitness assessments are booked and advisors build value during tours.
• Ensure personal training presentations and fitness assessments (VFPs) are structured, standardized, and consistent with corporate standards.
• Develop lead-generation strategies with the team and establish fitness services sales goals for Fitness Consultants and front desk employees.
• Lead fitness product sales at the location and manage supplement inventory.
• Work with the Admin Specialist to manage supplement profit and loss and follow through on supplement handoffs.
• Recruit, hire, and onboard personal training staff while maintaining staffing at forecasted budget levels.
• Participate in Personal Trainer performance assessment and termination processes in partnership with HR and management.
• Develop a high-performing team through coaching, teaching, and training; manage fitness staff performance and KPIs.
• Develop staff knowledge of fitness products, including supplements and personal training services.
• Schedule and conduct mentoring time with Personal Trainers.
• Communicate departmental initiatives, standards, and directives effectively.
• Create a positive and healthy workplace environment that offers staff opportunities for advancement.
• Lead, interview, hire, schedule, and performance-manage all Personal Trainers in the club.

Benefits

• Free gym membership.
• Tiered health benefits including medical, dental, and vision coverage.
• PTO and paid holidays.
• 401(k) plan.
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team builders and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability, and Employee Assistance Program.
• Fun work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed