Fiscal Specialist, Senior

City of Raleigh North Carolina • Raleigh, NC

4d • Onsite

About The Position

The City of Raleigh is looking for a Fiscal Specialist, Senior to join their Accounting Team in the Customer Care & Billing Division of Raleigh Water. This role involves investigating and resolving daily accounting exceptions, requests, and errors. The individual will collaborate closely with internal and external City departments, divisions, and customers to address complex accounting issues. The position will analyze trends and unique scenarios to identify root causes for fixes and improvements in customer service and experience. Additionally, this role will serve as a backup for key accounting and billing team tasks. The Customer Care & Billing Division of Raleigh Water staffs approximately 70 positions and leverages technology to support exceptional customer service and experience. They continuously assess and enhance processes for effectiveness, efficiency, standardization, and sustainability, while maintaining accuracy in billing approximately $320 million annually.

Requirements

• Associate's Degree or 2 Years of College in Business Administration, Accounting, Finance, or related field and 1 to 3 years' experience in billing, accounting, payroll, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
• CC&B billing software functionality, Peoplesoft, or similar applications or ability to become functional with these applications within the first 3 months
• Microsoft Office Suite of products to include Excel, Word, PowerPoint, and Outlook.
• Principles and practices of general accounting and financial management
• Applicable federal, state and local laws, codes, and regulations
• Applicable City policies and procedures
• Managing fiscal processes
• Gathering data, analyzing findings and applying logic and reason
• Interpreting, monitoring and reporting financial information and statistics
• Authoring and preparing original reports, documents and presentations
• Monitoring project schedules, status and compliance
• Organizing and maintaining fiscal program/process documentation, schedules, records and files
• Coordinating deadlines and prioritizing competing demands
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and receive work direction
• Conduct meetings and present information to technical and non-technical audiences
• Maintain fiscal program/process documentation, schedules, records and files
• Track and organize data, financial statements and transactions
• Maintain confidentiality of information
• Use technology and software programs to extract and share data with staff
• Build positive working relationships with internal and external stakeholders

Responsibilities

• Responsible for daily/monthly balancing/reporting between 4 financial software systems, monthly/year-end reconciliation processes, and reporting discrepancies to manager
• Prepares, processes, and manages financial transactions related to accounts receivable, bankruptcies, city owned accounts, general ledger errors, NCDSOP program updates, journal entries, and other tasks
• Investigates, resolves, and corrects accounting items related to misapplied payments, payment research, refunds, credit transfers, returned payments, adjustments, and payment exceptions; provide follow-up to customers
• Responsible for creating, maintaining, analyzing, and managing financial reports/spreadsheets and providing updates to management, directors, accounting departments, external departments, and other stakeholders
• Assist Billing & Financial Manager with accounts payable, managing invoices/vendors, town reimbursements and other key tasks as needed
• Reviews errors and trends from accounting exceptions, reports, and issues from accounting team to assess training needs of the division and recommend process improvements/corrections to manager
• Creates, updates, reviews and maintains Standard Operating Procedures (SOP’s) and reference guides for accounting processes/changes
• Serves as back-up to accounting and billing teams in completing key tasks and special projects during high volume times
• Assist with unit acceptance/SIT testing and provide subject matter expertise for accounting related items during system enhancements, upgrades, and implementation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree