FISCAL ASSISTANT II - 64002520

State of Florida • Tallahassee, FL

9d • Onsite

About The Position

The Fiscal Assistant II supports front-desk operations for the Florida Department of Health in Tallahassee. The role enters client information into Eagle Soft and the Health Management System (HMS), uses FLMMIS to obtain insurance information, verifies records for accuracy, purchases office supplies, and communicates with insurance companies about referrals. It also answers telephone calls, distributes information, schedules appointments, and directs dental and medical questions to the appropriate personnel.

The position handles broken-appointment notices and warning or dismissal letters, monitors text messages and reminders through Practice MOJO, greets and interviews clients to determine their needs and address complaints, and ensures client information is completed. It organizes and maintains client records and prepares daily client and office schedules using health information. The employee communicates with clients and the public while following federal and state confidentiality rules for client information and medical records, and performs other related duties as assigned by the supervisor.

Requirements

• Knowledge of principles and practices used to perform procedures.
• Ability to understand verbal and written instructions.
• Ability to communicate effectively and maintain effective working relationships.
• Ability to learn and communicate effectively, orally and in writing, in English.
• Successful completion of required security background check and/or drug screening.
• Participation in direct deposit is required.

Nice To Haves

• One or more years of dental experience preferred.

Responsibilities

• Enter client information into Eagle Soft and the Health Management System (HMS).
• Purchase office supplies and communicate with insurance companies regarding referrals.
• Use computer programs such as FLMMIS to obtain insurance information and verify information for accuracy.
• Answer telephones, distribute information, make appointments for services, and refer dental and medical questions to appropriate personnel.
• Complete and send broken-appointment letters or make calls, and send warning or dismissal letters to clients.
• Monitor client text messages and reminders through Practice MOJO.
• Greet and interview clients to ascertain needs, including complaints, and ensure client information is completed by other staff.
• Organize and maintain client records and prepare daily client and office schedules using health information.
• Respond to information requests from the public and clients while observing federal and state confidentiality rules for client information and medical records.
• Perform other related duties as required by the supervisor.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed