First Impression Receptionist

Complete Health•South Daytona, FL

About The Position

The First Impression Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role supports patient satisfaction and clinic operations by coordinating appointment schedules, maintaining the reception area, handling patient information and financial records, and helping manage office supplies and equipment. The receptionist may need to travel to and assist at other locations based on business needs and management direction. Duties may extend beyond the listed responsibilities when needed or directed by supervision.

Requirements

Experience working in a medical office is preferred.
Knowledge of front-office functions in a busy medical clinic is preferred.
Must be caring and compassionate and able to put patients at ease using excellent communication skills.
Computer proficiency is required; experience with EMR software such as Athena, Word, Excel, and other programs is strongly preferred.
Must be able to read and write legibly.
Must be able to follow written and verbal instructions.
Must be flexible to travel to and assist at other locations based on business needs and management direction.
Relevant skills include multitasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.

Nice To Haves

Experience working in a medical office.
Knowledge of all aspects of the front office of a busy medical clinic.
Experience with EMR software such as Athena, Word, Excel, and other programs.

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of service delays.
Help patients feel comfortable by anticipating anxieties, answering questions, and maintaining the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information and maintain patient accounts.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
Respond to emergencies to help patients in distress.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Travel to and assist at other locations based on business needs and management direction.