First Impression Receptionist

Complete Health•South Daytona, FL

About The Position

The First Impression Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role supports patient satisfaction and clinic operations by managing the reception area, coordinating appointment flow, handling patient information and charges, and responding to emergencies. The receptionist must be flexible to travel to and assist at other locations based on business needs and management direction. Duties may extend beyond the listed responsibilities when needed or directed by supervision.

Requirements

Experience working in a medical office is preferred.
Knowledge and skill in front-office functions at a busy medical clinic are preferred.
Must be caring and compassionate and able to put patients at ease using excellent communication skills.
Computer proficiency is required.
Must be able to read and write legibly.
Must be able to follow written and verbal instructions.
Must be flexible to travel to and assist at other locations based on business needs and management direction.
Relevant skills include multitasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.

Nice To Haves

Experience working in a medical office.
Knowledge and skill in all aspects of the front office of a busy medical clinic.
Familiarity with EMR software such as Athena, Microsoft Word, Excel, and other programs.

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against schedules, and reminding providers of delays.
Help patients feel comfortable by anticipating anxieties, answering questions, and maintaining the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, ordering and expediting supplies, verifying deliveries, and scheduling equipment service and repairs.
Respond to emergencies to assist patients in distress.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow operational policies and procedures and report needed changes.
Contribute to team efforts by completing related duties as needed.
Travel to and assist at other locations based on business needs and management direction.