Experienced Fireplace Service Tech

RIO GRANDE CO•Denver, CO

10d•Onsite

About The Position

The Fireplace Service Tech assists the Service Manager in delivering high-quality work and strong customer service. The position involves visiting job sites to install finishing parts, clean fireplaces, and test their operation; troubleshooting technical issues; handling emergency field jobs; and supporting customers, builders, and the inside sales team. The tech communicates courteously and professionally, follows company safety expectations, maintains current product knowledge through manufacturer training, and upholds company standards while working in customers’ homes.

Requirements

3–5 years of experience in the fireplace field.
Ability to drive company vehicles and meet all requirements in the fleet management policy.
NFI certification or currently working toward certification.
Comfortable with heights and climbing ladders of 40 feet or more.
Ability to communicate cordially and professionally with customers.
Ability to walk frequently on uneven and unstable surfaces.
Ability to lift, bend, stoop, and kneel frequently.

Responsibilities

Drive to job sites, bring finishing parts inside, install them, clean for appearance, and operate fireplaces to check quality.
Follow up on outstanding issues that require technical troubleshooting or support beyond the inside sales team, including NTS spreadsheet items and phone calls.
Respond to emergency field jobs and coordinate follow-up with the Manager to help prevent issues from escalating.
Work with customers, builders, and the inside sales team to foster strong relationships and provide exceptional customer service.
Answer questions about service procedures and interpretation of installation manuals.
Participate in manufacturer training and educational courses to maintain current product installation, troubleshooting, maintenance, and service knowledge.
Learn, follow, and enforce Rio Grande Co.’s safety expectations.
Maintain professional appearance, communication, and conduct while working in customers’ homes.
Perform other duties as assigned.

Benefits

401(k) plan with discretionary employer matching and profit sharing.
Paid sick leave, vacation, jury duty, and bereavement leave.
Multiple medical plan options.
Dental and vision insurance.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Company-paid and voluntary life insurance.
Short-term and long-term disability coverage.
Accident and supplemental insurance.
Paid training and career development.
Employee Assistance Program (EAP).
Other value-added employee benefits.
Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.