Fire Service Supervisor

Johnson Controls • Richmond, VA

10d • Onsite

About The Position

Johnson Controls is seeking an experienced Fire Service Supervisor with ideally a minimum of 5 years of supervisory experience in the fire service industry. The ideal candidate will possess NICET certifications and will be responsible for managing a team of field employees to execute routine life safety testing and inspections. This role requires a proactive problem solver who can work effectively under time constraints while ensuring outstanding service to our clients. Johnson Controls is a global leader in smart, healthy and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet. The company offers opportunities for professional development and a focus on employee wellbeing.

Requirements

• Minimum of 5 years of supervisory experience in the fire service industry.
• NICET certifications (ideal).
• Understanding and knowledge of various water-based fire protection systems (Wet, Dry, Pre-Action, Foam systems, and Fire Pumps).
• Familiarity with various fire alarm system components, including detectors, panels, and notification devices, from various manufacturers.
• Demonstrated supervisory and leadership abilities including training, team building, presentation, negotiation skills, and effective customer interaction.
• Attention to detail and commitment to safety standards.
• Ability to read and interpret blueprints and technical specifications related to fire alarm systems.
• Knowledge of jurisdictional fire code in Nassau and Suffolk counties including Joint Commission standards.
• Associate degree or equivalent experience.
• Availability for local/regional travel, including nights and weekends as needed.

Nice To Haves

• BA Degree
• NICET Level II in Inspection, Testing of Water Based Fire Protection Systems
• NICET Level II in Fire Alarm Systems

Responsibilities

• Supervise and lead a team of field employees in performing life safety testing and inspections in accordance with industry standards and regulations.
• Interpret construction drawings and specifications to ensure compliance with NFPA 72, NFPA 25, NFPA 101, and NFPA 13.
• Demonstrate knowledge of fire alarm systems and fundamentals, as well as a working understanding of fire sprinkler systems.
• Develop and implement strategies to solve complex problems and enhance operational efficiency.
• Foster a positive work environment that encourages teamwork, collaboration, and professional development among team members.
• Manage project timelines to ensure that all testing and inspection services are completed within established deadlines.
• Maintain P&L responsibilities and accurately forecast monthly revenues and expenses.
• Provide exceptional customer service by addressing client inquiries and concerns promptly and effectively.
• Ensure compliance with all safety protocols and regulations, promoting a culture of safety within the team.
• Conduct performance evaluations and offer coaching and mentorship to team members.
• Implement plans, programs, and processes to meet and exceed corporate goals and maximize market potential for the service business including new bookings (sales), revenue, and profitability.
• Maintain effective communication and build solid relationships with customers from initial contact through order acquisition, delivery, installation, and service.
• Ensure contractual obligations are fulfilled, quickly resolve customer complaints, and enhance relations.
• Set fair and manageable territories for technicians, assign effective performance measurements, and motivate employees to exceed their goals utilizing management tools.
• Train all clerical and dispatch personnel on job procedures including our CRM system.
• Ensure all employees comply with corporate safety programs, maintain up-to-date safety training, and identify safety issues, notifying the corporate safety office of required corrective actions.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Bonus plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree