Supervisor, Fire Alarm Service

Johnson Controls • North Charleston, SC

5d • Onsite

About The Position

This position is responsible for providing vision, leadership, and direction for the fire service business in the local district office. Responsibilities include supervising fire service technicians, developing business strategies, and implementing action plans to meet the district's objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies, and recommendations.

Requirements

• Demonstrate supervisory/leadership abilities to include training, team building, presentation, and negotiation skills, district administration, and effective interaction with customers.
• Associate Degree or equivalent experience.
• Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Nice To Haves

• BA Degree
• NICET or other related Certifications
• Minimum of 5-10 years’ experience in a supervisory position.

Responsibilities

• Revenue responsibility - Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue, and profitability.
• Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
• Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
• Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete, and up-to-date. Identify safety issues and hazards and notify the corporate safety office of those conditions that require corrective action.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Extensive product and on-the-job/cross-training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment to complete all jobs
• Competitive Bonus plan that will take into account individual, group, and corporate performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree