Fire Alarm Service Technician

Johnson Controls•Reno, NV

3d•$29 - $35•Onsite

About The Position

This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing. The role requires organizing and effectively utilizing technical resources, information, material, and support to assure efficient execution of all assigned tasks. The candidate must possess excellent written/verbal communication and outstanding customer service skills. The position involves the programming of fire alarm, security, and access control system panels. Experience with CCTV and IT and IP networks is a plus. The technician must complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. On-call and after-hours work is required on occasion based on customer needs. The technician will provide recommendations and solutions to ensure facilities are running efficiently, including identifying upselling opportunities and providing quotes for recommended solutions.

Requirements

3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
Must be able to interpret blueprints, diagrams and specifications.
A good working knowledge of computers is necessary.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.

Nice To Haves

Experience CCTV and IT and IP networks a plus.
Technical training preferred.
NICET II preferred.

Responsibilities

Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representatives to ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to repair equipment.
Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittets, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled On-call rotation.
Help to train or mentor others on the service team.
Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
Perform other duties as assigned.
Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Program fire alarm, security, and access control system panels.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
Provide quotes to support recommendations and solutions.