Fire Service Supervisor

Johnson Controls • Richmond, VA

8d • Onsite

About The Position

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! We are seeking an experienced Fire Service Supervisor with ideally a minimum of 5 years of supervisory experience in the fire service industry. The ideal candidate will possess NICET certifications and will be responsible for managing a team of field employees to execute routine life safety testing and inspections. This role requires a proactive problem solver who can work effectively under time constraints while ensuring outstanding service to our clients.

Requirements

• Understanding and knowledge of various water-based fire protection systems (Wet, Dry, Pre-Action, Foam systems, and Fire Pumps).
• Familiarity with various fire alarm system components, including detectors, panels, and notification devices, from various manufacturers.
• Demonstrated supervisory and leadership abilities including training, team building, presentation, negotiation skills, and effective customer interaction.
• Attention to detail and commitment to safety standards.
• Ability to read and interpret blueprints and technical specifications related to fire alarm systems.
• Knowledge of jurisdictional fire code in Nassau and Suffolk counties including Joint Commission standards.
• Associate degree or equivalent experience.
• Minimum of 5-10 years of supervisory experience.
• Availability for local/regional travel, including nights and weekends as needed.

Nice To Haves

• BA Degree
• NICET Level II in Inspection, Testing of Water Based Fire Protection Systems
• NICET Level II in Fire Alarm Systems

Responsibilities

• Supervise and lead a team of field employees in performing life safety testing and inspections in accordance with industry standards and regulations.
• Interpret construction drawings and specifications to ensure compliance with NFPA 72, NFPA 25, NFPA 101, and NFPA 13.
• Demonstrate knowledge of fire alarm systems and fundamentals, as well as a working understanding of fire sprinkler systems.
• Develop and implement strategies to solve complex problems and enhance operational efficiency.
• Foster a positive work environment that encourages teamwork, collaboration, and professional development among team members.
• Manage project timelines to ensure that all testing and inspection services are completed within established deadlines.
• Maintain P&L responsibilities and accurately forecast monthly revenues and expenses.
• Provide exceptional customer service by addressing client inquiries and concerns promptly and effectively.
• Ensure compliance with all safety protocols and regulations, promoting a culture of safety within the team.
• Conduct performance evaluations and offer coaching and mentorship to team members to support their growth and development.
• Implement plans, programs, and processes to meet and exceed corporate goals and maximize market potential for the service business including new bookings (sales), revenue, and profitability.
• Maintain effective communication and build solid relationships with customers from initial contact through order acquisition, delivery, installation, and service.
• Ensure contractual obligations are fulfilled, quickly resolve customer complaints, and enhance relations.
• Set fair and manageable territories for technicians, assign effective performance measurements, and motivate employees to exceed their goals utilizing management tools.
• Train all clerical and dispatch personnel on job procedures including our CRM system.
• Ensure all employees comply with corporate safety programs, maintain up-to-date safety training, and identify safety issues, notifying the corporate safety office of required corrective actions.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Bonus plan that will take into account individual, group, and corporate performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree