Fire & Content Division Manager

SERVPRO of Alexandria/Marlton/Morningside•Front Royal, VA

5d•$55,000 - $65,000•Onsite

About The Position

SERVPRO of Alexandria/Marlton/Morningside is seeking a Fire & Contents Division Manager to oversee daily restoration operations, coordinate projects, support team development, and maintain customer satisfaction and profitability. The position may be based at either the Winchester or Alexandria, Virginia location. The manager oversees Fire & Contents restoration operations, project schedules, staffing, resources, budgets, job costs, documentation, and project completion. The role also supervises and develops project managers, crew chiefs, and restoration personnel; supports customer service; coordinates with departments and leadership; and participates in operational planning. The position requires visiting and inspecting restoration job sites as needed and working around restoration equipment and cleaning products while following safety procedures. Essential job functions must be performed with or without reasonable accommodation. A background check is required, consistent with applicable law.

Requirements

Experience in fire restoration, contents restoration, or restoration operations management.
Experience supervising teams and managing multiple projects.
Knowledge of budgeting, job costing, and profitability.
Organizational, communication, and problem-solving skills.
Ability to prioritize responsibilities and meet deadlines.
Ability to perform essential job functions, with or without reasonable accommodation.
Ability to work around restoration equipment and cleaning products while following safety procedures.
Ability to complete a background check, consistent with applicable law.

Nice To Haves

Familiarity with SERVPRO systems and processes is preferred.

Responsibilities

Oversee daily Fire & Contents restoration operations, ensuring quality, safety, and efficiency.
Manage project schedules, staffing, workloads, and resources.
Monitor budgets, job costs, and division profitability.
Review estimates and project documentation for accuracy.
Ensure timely completion of job files and required system updates.
Provide project management support as needed.
Supervise and support Project Managers, Crew Chiefs, and restoration personnel.
Establish performance expectations and provide ongoing feedback.
Assist with hiring, onboarding, training, and employee development.
Conduct performance evaluations and promote workplace safety.
Maintain customer satisfaction and address project-related concerns.
Lead weekly work-in-progress (WIP) meetings.
Coordinate with other departments and company leadership.
Participate in operational planning and leadership meetings.
Visit and inspect restoration job sites as needed.