Fire & Content Division Manager

SERVPRO of Alexandria/Marlton/Morningside•Front Royal, VA

5d•$55,000 - $65,000

About The Position

SERVPRO of Alexandria/Marlton/Morningside is hiring an experienced, hands-on Fire & Contents Division Manager to lead its Fire & Contents Restoration Division. The role may be based in Winchester, Virginia, or Alexandria, Virginia. The manager oversees restoration operations and projects, develops and supports the team, maintains customer satisfaction, and improves operational efficiency and profitability. The position includes managing schedules, workloads, resources, budgets, job costs, estimates, bids, documentation, and division performance. The manager leads Project Managers, Crew Chiefs, and restoration team members; assists with hiring and development; addresses customer concerns; and coordinates project reviews and operational planning. Physical work may be necessary as part of restoration operations.

Requirements

Previous experience in fire restoration, contents restoration, or restoration operations management.
Proven ability to lead teams and manage multiple projects simultaneously.
Strong understanding of project budgeting, job costing, and profitability.
Excellent organizational, communication, and problem-solving skills.
Ability to manage priorities and meet production deadlines.
Strong commitment to customer service, quality, and accountability.
Ability to lift at least 50 pounds and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at heights, and access confined spaces when necessary.
Ability to perform physical activities associated with restoration operations.
Ability to work around cleaning agents and restoration equipment.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

Experience with SERVPRO processes and systems.

Responsibilities

Oversee daily Fire & Contents Division operations and ensure projects are completed efficiently, safely, and to company standards.
Manage project schedules, workloads, resources, and overall division performance.
Monitor job costs, budgets, and profitability.
Review project estimates, budgets, and bids for accuracy and financial performance.
Ensure job documentation and required system uploads are accurate and completed on time.
Support project management activities when needed.
Lead, coach, and support Project Managers, Crew Chiefs, and restoration team members.
Set clear expectations and hold team members accountable for performance.
Assist with hiring, onboarding, training, and employee development.
Conduct performance evaluations and provide ongoing feedback.
Promote teamwork, safety, and compliance with company policies.
Ensure excellent customer service throughout the restoration process.
Address customer concerns and resolve project-related issues professionally.
Conduct weekly work-in-progress meetings to review project status, deadlines, and priorities.
Maintain effective communication with other divisions and company leadership.
Participate in leadership meetings and operational planning.