Fire Command Center Operator - Maintenance Dispatcher

Wynn Resorts • Las Vegas, NV

9h • Onsite

About The Position

The Fire Command Operator & Maintenance Dispatcher is responsible for receiving and relaying information, instructions and work orders to Facilities team personnel under standard and emergency conditions. The FCOMD will receive, record, and report on information regarding work performed, work in progress and requests for assistance. The position responds to all inbound communication in the Fire Command Center, serving as a primary point of contact for all facilities and safety issues. Responsibilities include, but are not limited to: maintaining processes, scheduling work, supporting department team members, maintaining all Wynn Las Vegas standards, and ensuring excellent guest and team member experience. The Fire Command Operator & Maintenance Dispatcher is responsible for a complete understanding of the Fire Life Safety EST3 Board and all its components.

Requirements

• A minimum of one year experience in a high volume dispatch center is required.
• Must be at least 21 years of age or older.
• High school diploma or equivalent is required.
• Requires proficiency with a personal computer including Microsoft Office, specifically Outlook.
• Must have previous experience with a Fire Command Center Fire Board Panel.
• Fluency in English is required.
• Outstanding organizational, interpersonal and administrative skills.
• Excellent attention to detail.
• Ability to read, analyze and interpret documents, such as safety rules, policy and procedure manuals, blueprints, drawings, maps and other related documents.
• Ability to write detailed instructions.
• Ability to effectively present information in one-on-one and group situations.
• Ability to handle multi-phone lines while maintaining courtesy and professionalism at all times.
• Ability to respond to common inquiries from other employees or guests.
• Follows all company and departmental policies and procedures.
• Deliver and maintain a maximum level of property-wide service and satisfaction.

Nice To Haves

• Minimum of one year of dispatch, office, administrative, customer service or related experience preferred.
• Previous alarm monitoring and/or emergency dispatch experience desired.
• Knowledge of HotSOS and Opera a plus.
• A second language is a plus.

Responsibilities

• Monitoring emergency alarm systems including but not limited to EST3 Fire Alarm Panel, Cheetah & Det-tronic Suppression Systems.
• Knowledge and understanding of a Fire Command Center.
• Familiarity with the operation of a fire life safety system and all of its components including but not limited to: disable/override switches, A/V select switches, pre-recorded message alerts, normal/abnormal LED’s, identifying audio zones, paging system, fire phone, P.A.S. switches, identifying ALARMS, Supervisories/Ducts, O2 sensors LED’s, Fireworks panel, and Smoke Management Annunciator Panels.
• Receiving and dispatching calls by telephone, two-way radio and other computer aided devices.
• Logging all information regarding the disposition of the call into HotSOS, logbooks, etc.
• Notifying fire department, internal departments, governing agencies and/or utilities of emergencies involving their areas of responsibility.
• Maintaining memoranda, records and files, including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.
• Working with safety as a priority and follow department and company safety standards.
• Maintaining relevant knowledge of industry through continuing education and training.
• Performing any other job-related duties as assigned.

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED