Flex Security Command Center Operator

Marksman Security LLC•Deerfield Beach, FL

15h•Onsite

About The Position

Marksman Security is seeking a Licensed Flex Security Command Center Operator for their Deerfield Beach, FL location. This role is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, and handling inquiries via email and phone. The ideal candidate will be comfortable in a fast-paced environment, possess superior communication and multi-tasking skills, and be able to make sound decisions with limited supervision. The company is dedicated to building personalized security solutions and offers opportunities for learning, growth, and success, with a culture of excellence and a commitment to making a difference.

Requirements

A High School diploma or general education degree (GED) is required.
2 years of satisfactory prior employment as a security officer.
1 year of experience in dispatch or command is required.
Candidates must be at least 21 years of age.
Candidates must possess a valid, up-to-date driver's license.
Candidates must possess an unarmed security license (Class D) For Florida.
Proficiency in reading, writing, speaking, and understanding English is essential.
Proficiency in Microsoft Office software, including Word, Access, Excel, and PowerPoint.
Candidates must be able to pass a pre-employment drug screen and a criminal background check.
Maintaining a working telephone number for contact purposes is required.
A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Nice To Haves

Having any, or a combination of the above listed attributes may increase your chances of selection

Responsibilities

Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.
Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations.
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for establishing, maintaining and reviewing schedules.
Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
Handle all escalated security issues or emergency situations appropriately.
Coordinate emergency incidents with Security Team.
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Acknowledge alarms and dispatch personnel as needed
Participate in regular training and scenario based security drills
Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
Compile daily SOC activities into daily shift reports.
Accurately ensure detailed shift pass-downs are issued and followed.
Compile monthly, quarterly and annual SOC statistical data.
Author incident reports as described in SOC protocols
Perform other tasks and duties of a similar nature and scope as assigned