Command Center Communications Operator
About The Position
The Command Center Communications Operator will monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness. This role involves monitoring officer activity, responding to officer reports, and overseeing tours, checkpoints, and incident reports. The operator will receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately. They will coordinate with field officers, emergency responders, and management to relay critical information and maintain detailed records of communications and incident reports in the system. Effective utilization of computerized dispatch and surveillance software is essential, as is responding to alarms and coordinating emergency response protocols. Routine checks of communication equipment and reporting malfunctions are also part of the duties. The role requires providing exceptional customer service via telephone and radio communications, maintaining confidentiality and professionalism at all times.
Requirements
- High school diploma or equivalent required
- Proficient computer and multi-tasking skills
- Strong verbal communication and active listening skills
- Ability to remain calm and focused in high-pressure or emergency situations
- Detail-oriented with strong organizational abilities
- Availability to work various shifts including nights, weekends, and holidays
- Ability to work effectively as part of a team and independently
Nice To Haves
- Previous experience in dispatch, communications, or security operations preferred
Responsibilities
- Monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness
- Monitor officer activity, respond to any officer report, monitor tours, check points, and incident reports
- Receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately
- Coordinate with field officers, emergency responders, and management to relay critical information
- Maintain detailed records of communications and incident reports in the system
- Utilize computerized dispatch and surveillance software effectively
- Respond to alarms and coordinate emergency response protocols
- Conduct routine checks of communication equipment and report malfunctions
- Provide exceptional customer service via telephone and radio communications
- Maintain confidentiality and professionalism at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
