Police Command Center Operator

COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A•Norfolk, VA

17h•Onsite

About The Position

The Port of Virginia is the fifth largest port in America and a catalyst for commerce. The Port of Virginia seeks out highly motivated individuals who share our values, understand our objectives and embrace our culture. At every level, from our corporate offices to our terminals to our inland facilities, Port of Virginia team members share a commitment to quality service for our customers, a passion for innovation and a desire to make a difference. This role will assist the Port Police & Security department in maintaining the physical security of the Port of Virginia (POV) terminals and facilities. Support security and safety patrol, scene control activities, and environmental mishaps under the direction of the Virginia Port Authority Police.

Requirements

High School education or GED equivalent required.
Transportation Worker Identification Credential
National Crime Information Center (NCIC) Certification
Virginia Criminal Information Network (VCIN) Certification
Certified State Dispatcher preferred and may be obtained after hire.
No experience required.
Organizational skills, High
Customer service skills, High
Ability to interact in a professional manner with excellent communication skills, High
Proactive problem-solving capabilities, High
Proficiency in computer programs with ability to perform data entry, High
Analytical skills to evaluate emergent situations, High
Ability to manage time effectively and balance multiple initiatives and competing priorities, High
Attention to detail, High
Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing, Fit for duty Physical, Other records or information related to the candidate's suitability for the position.
Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card).

Nice To Haves

Some related dispatcher experience preferred.

Responsibilities

Answers and processes calls for service regarding incidents and accidents.
Obtains and disseminates information, such as the nature of the issue, location, and priority to relevant police personnel.
Accesses and dispatches units according to established procedures.
Assists officers in patrol activities and investigations with NCIC/VCIN and DMV information.
Prepares related paperwork and records.
Assists non-emergency calls and customers requesting information while maintaining a courteous and helpful manner.
Monitors and operates multiple radios, access control systems, alarms, and surveillance video.
Communicates and interacts with federal, state, and municipality officials to exchange information and resolve issues or concerns.
Performs data entry of various records into the Computer Aided Dispatch System (CAD).
Maintains detailed documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched.
Performs research as needed.
Ensures public records and information are managed, maintained, and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures.
Identifies and troubleshoots departmental communication equipment.
Places requests for service to faulty equipment.
Performs other duties as assigned.
The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation.