Command Center Officer

Westgate Resorts•Ocoee, FL

10h•Onsite

About The Position

Westgate Resorts is seeking a full-time, on-site Emergency Management Command Center Security Officer in Orlando, FL to support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. In this critical role, you will monitor CCTV and access control systems, manage real-time communications, coordinate with law enforcement and emergency responders, and provide situation updates to senior leadership. You’ll help ensure preparedness, response, mitigation, and recovery for incidents nationwide while maintaining situational awareness and operating within Westgate’s Emergency Management protocols. This position is ideal for candidates with experience in emergency operations, security dispatch, public safety, or command center environments. Success requires focus, teamwork, effective communication, and the ability to remain calm during high‑pressure events. The individual must possess and adhere to the following core values: Integrity, Passion, Work Ethic.

Requirements

High school diploma or GED required
Proficient in Microsoft Word and Excel
Ability to work effectively under pressure
Strong decision-making and communication skills
Able to multitask, follow direction, and meet deadlines
Team-oriented with strong situational awareness

Nice To Haves

1–3 years of experience in security, emergency management, dispatching, public safety, or similar fields preferred.
ICS 100 and ICS 700 preferred

Responsibilities

Monitor CCTV, access control, alarm systems, and surveillance platforms for all Westgate resort properties.
Serve as the communication lead between emergency responders and Senior Leadership nationwide.
Maintain focus while monitoring multiple video feeds and information sources.
Prepare detailed incident reports for management after events or critical situations.
Support Emergency Management objectives with leadership, safety teams, and resort management.
Assist nationwide teams with planning, training, equipping, and preparedness processes.
Represent Westgate in city, county, or state Emergency Operations Centers (EOCs) during activations.
Deliver accurate updates during emergency and non-emergency events from report to resolution.
Maintain precise communication, attendance, and incident logs.
Research past incidents and retrieve CCTV footage as needed.
Monitor news and intelligence sources for situational awareness across all resort locations.
Use Emergency Notification Systems to issue alerts and identify potential risks.
Support or coordinate responses involving police, fire, or EMS personnel.
Assist Westgate Security teams at the direction of Emergency Management leadership.
Complete required FEMA/ICS and security command certifications.
Perform additional duties related to emergency communications, preparedness, response, recovery, and mitigation.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact