Fire Alarm Technician

Encore Fire Protection • Pawtucket, RI

26d

About The Position

Encore Fire Protection is hiring a field-based Fire Alarm Service Technician to inspect, test, program, service, and troubleshoot fire alarm systems, ensuring they are reliable, compliant, and ready to protect people and property. The role involves traveling between customer sites, working independently, resolving issues in real time, and communicating with customers, contractors, and internal teams. The technician handles scheduled service, system testing, troubleshooting, and emergency calls, with opportunities for long-term career growth in the fire protection industry.

Requirements

• High school diploma or GED.
• Valid electrical license in accordance with state-specific requirements.
• Valid driver's license and willingness to travel within the assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Strong troubleshooting and problem-solving skills, including the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize work.
• Professional, team-oriented mindset and commitment to customer service excellence.

Nice To Haves

• Technical or industry-related experience.
• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work.
• Experience mentoring or supporting apprentices or less experienced field technicians.
• Experience across multiple manufacturers and adaptability to different panels and devices.
• A reputation for complete documentation and proactively keeping customers informed.

Responsibilities

• Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participating in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Communicate with customers, supervisors, and office staff about service status, next steps, and concerns.
• Uphold the company's safety, quality, and customer satisfaction standards at every job site.

Benefits

• Competitive hourly pay based on experience with a performance-based bonus opportunity.
• Paid tuition assistance for fire protection-related schooling needed to obtain licensing.
• Company swag and attire provided at least twice a year.
• Access to web-based productivity tools.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED