Fire Alarm Technician

Encore Fire Protection • Bohemia, NY

2d

About The Position

Encore Fire Protection is hiring a field-based Fire Alarm Service Technician to inspect, test, program, service, and troubleshoot fire alarm systems. The technician travels between customer sites, works with customers, contractors, and internal teams, and helps keep life-safety systems compliant, reliable, and ready to perform. The role involves scheduled service and testing, troubleshooting, corrective repairs, and emergency calls as required. It calls for precise work, clear communication, independent judgment, and a commitment to safety, quality, and customer satisfaction.

Requirements

• High school diploma or GED.
• Valid electrical license, in accordance with state-specific requirements.
• Valid driver’s license and willingness to travel within the assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience with fire alarm systems from major manufacturers, including Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Strong troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize the workday.
• Professional, team-oriented mindset and commitment to customer service excellence.

Nice To Haves

• Technical or industry-related experience.
• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work.
• Experience mentoring or supporting apprentices or less experienced technicians in the field.
• Experience working across multiple manufacturers and adapting to different panels and devices.
• A reputation for complete documentation and proactively keeping customers informed.

Responsibilities

• Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Communicate with customers, supervisors, and office staff about status, next steps, and concerns.
• Uphold the company’s commitment to safety, quality, and customer satisfaction at every job site.

Benefits

• Hourly pay based on experience, with a performance-based bonus opportunity.
• Paid tuition for fire protection-related schooling needed to obtain licensing.
• Company swag and attire, provided at least twice a year.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• Access to leading-edge web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED