Fire Alarm Technician

Encore Fire Protection • Pawtucket, RI

25d • Onsite

About The Position

Encore Fire Protection is hiring a field-based Fire Alarm Service Technician to inspect, test, program, service, and troubleshoot fire alarm systems. The role involves traveling between customer sites, addressing scheduled service needs and emergency calls, and working with customers, contractors, building personnel, and internal teams. The technician is expected to keep systems compliant, reliable, and operational while communicating clearly and documenting work accurately. The position offers career growth in the fire protection industry.

Requirements

• High school diploma or GED.
• Valid electrical license, in accordance with state-specific requirements.
• Valid driver’s license and willingness to travel within the assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience with fire alarm systems from manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Strong troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize work.
• Professional, team-oriented mindset and commitment to customer service excellence.

Nice To Haves

• Technical or industry-related experience.
• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work.
• Experience mentoring or supporting apprentices or less experienced technicians in the field.
• Experience across multiple manufacturers and adaptability to different panels and devices.
• A record of clean, complete documentation and proactively keeping customers informed.

Responsibilities

• Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to deliver service efficiently and on time.
• Accurately document service findings, work performed, and parts used.
• Communicate with customers, supervisors, and office staff about job status, next steps, and concerns.
• Maintain safety, quality, and customer satisfaction on every job site.

Benefits

• Performance-based bonus opportunity.
• Paid tuition assistance for fire protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED