FIRE ALARM SERVICE SUPERVISOR (FULL TIME)
About The Position
We are hiring immediately for a full time FIRE ALARM SERVICE SUPERVISOR (MAINTENANCE TECHNICIAN) position. Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world. Job Summary Summary: Performs a variety of skilled maintenance duties related to facility engineering and maintenance functions, while providing field leadership, ensuring quality assurance, supporting training efforts, and managing escalations. Essential Duties and Responsibilities: Assists in making decisions on all normal and complex repairs; reports major problems to the maintenance supervisor and foreman. Constructs, finishes, installs, maintains and repairs electrical and mechanical systems, or the facilities of any related systems, using power and hand tools and other necessary equipment. Supervises and leads a group of workers on a project. Teaches advanced maintenance skills to other members of the department. Reports on and repairs discrepancies as assigned. Analyzes and corrects complex building system problems, alone or as part of a team. Performs other duties as assigned.
Requirements
- Prior Texas Fire Alarm License (FAL) required.
- Texas FAL License required, NICET certification strongly preferred (or actively working toward it)
- Strong working knowledge of fire alarm systems, troubleshooting, and NFPA codes
- Possess any necessary licensing and certification required by National, State and Local codes.
- 5+ years of fire alarm service and/or installation experience
- Must have one of the following: Master license in one trade or two of the following Journeyman Electrical License or Registered ACR Technician with EPA certification in Refrigerant, or a Journeyman Plumber License, etc.
- Valid driver’s license.
Nice To Haves
- NICET certification strongly preferred (or actively working toward it)
Responsibilities
- Perform and oversee daily fire alarm service operations including inspections, troubleshooting, repairs, testing, maintenance, and small project work in accordance with NFPA standards and applicable codes.
- Provide technical guidance and field support to fire alarm technicians while assisting with training, onboarding, scheduling, and development of service personnel.
- Communicate with customers regarding system deficiencies, service recommendations, repair solutions, and project updates while serving as an escalation point for service-related concerns.
- Coordinate manpower, materials, service requests, and system alerts to maintain efficient response times and support overall department operations.
- Ensure accurate completion of service documentation, inspection reports, billing information, and closeout reporting while utilizing service management software and office tools.
- Promote a culture of accountability, safety, and quality workmanship while helping support the continued growth and development of the fire alarm service division.
Benefits
- Medical/Dental/Vision Insurance
- 401K with Company Match
- Disability Insurance
- Life Insurance/AD
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace & Employee shopping program
- Identity Theft Protection
- Pet Insurance
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
