Fire Alarm Service Manager

Classic Fire + Life Safety•Ottawa, ON

About The Position

The Fire Alarm Service Manager is a motivated, knowledgeable, and customer-minded individual committed to applying and contributing their experience and expertise to the Service’s Division. The Manager will be responsible for developing, coaching, directing, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth, safety, and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT, and management to achieve overall company objectives. The Service Manager will contribute their efforts to “making life safety simple” for our customers and service team. This job description is to be used as a guideline only and may not incorporate all functions of the job.

Requirements

Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry
Proven track record of working in a high-paced, service-based environment
Detailed oriented and able to prioritize work, meet tight deadlines and adapt to changing priorities
Excellent organizational skills & good work ethic
Self-motivated, results oriented and capable of moving easily between operating details and broader service objectives
Knowledge of the Ontario Building Code, Ontario Fire Code and Ontario Electrical Codes
Good interpersonal skills with staff and customers
Efficient with technology and software
This position has administrative tasks and will require sitting in front of a computer screen for periods of time
The candidate must be capable of performing all physical work performed by the field and shop Service Technician’s including exposure to outside elements, walking on uneven surfaces, climbing, lifting and standing for extended periods of time
On occasion the position requires extended driving by vehicle

Nice To Haves

Current or past CFAA Certification
Working knowledge of Fire Protection Sprinkler Systems

Responsibilities

Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue
Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops
Analyze and provide suggestions on salary decisions for all technicians
Provide feedback on staffing issues and recommend when to make adjustments to staffing levels or staffing changes
Approving vacation requests for technicians
Maintain a team environment where staff feel supported and proud to represent the company
Train technicians how to perform their jobs properly and facilitate opportunities for learning new skills and techniques
Ensure all direct staff receives appropriate training on job duties, corporate policies and applicable procedures
Ensure staff and department have required resources to effectively perform their job/duties
Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment
Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly
Reviewing scope of work with technicians to ensure they understand the job
Start technician’s off on job’s and set clear expectations as needed
Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable
Work with our Administrators in making sure jobs are billed and closed out properly
Assist Sales in pricing T&M service jobs, and assist with deficiency pricing as required
Support scheduling and admin by interacting directly with customers to resolve issues
Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
Work with our customers to ensure their requirements and expectations are met and improved
Maintain positive relationships with key customers and prospects
Back up support for other Service Managers as needed