Fire Alarm Service Manager

Patriot Fire Protection•Vancouver, WA

4d•Onsite

About The Position

Our fire alarm service operation is one of the fastest-growing parts of our business, covering inspection, testing, maintenance, and repair of proprietary and non-proprietary electronic fire alarm systems. As Fire Alarm Service Manager, you'll lead the technicians, inspectors, and coordinators who keep life-safety systems running for customers across the region, blending strategic planning with hands-on leadership. If you know alarm technology inside and out and are passionate about building a team that delivers outstanding service, this role puts you at the center of work that genuinely protects lives and property.

Requirements

5+ years of experience in fire alarm systems or fire protection, including inspection, testing, and maintenance work
2+ years of experience in team management, coaching, and development of fire alarm professionals
Working knowledge of NFPA 72 and NEC (low voltage)
Proficiency with Microsoft Suite and Google Suite
Strong commitment to customer satisfaction with proven ability to manage complex customer relationships
Excellent analytical and problem-solving skills with ability to make sound decisions under pressure
Exceptional verbal and written communication skills; ability to effectively interact with team members, customers, AHJs, and senior management
Full-time position with occasional after-hours availability for emergency situations
Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.

Nice To Haves

Bachelor's degree in Business Administration or related field preferred; equivalent combination of education and experience considered
NICET III in Fire Alarm Systems preferred; NICET II considered with strong leadership experience
Familiarity with water-based fire sprinkler systems is a plus
Experience with service management or construction software (e.g., Viewpoint/Spectrum) is a plus

Responsibilities

Hire, train, and mentor fire alarm technicians, inspectors, and service coordinators including the supervision of daily field and office operations; create a positive and collaborative team environment that fosters growth and excellence.
Deeply understand our fire alarm service strategy and identify ways to improve procedures and policies; ensure service level agreements and inspection frequencies are consistently met; identify and address service gaps to enhance performance.
Oversee scheduling and resource allocation for inspection, testing, and service work while also balance recurring inspection commitments with urgent service calls and emergency response.
Ensure all inspection, testing, and maintenance work complies with NFPA 72 and other applicable codes and standards; maintain strong working relationships with Authorities Having Jurisdiction (AHJs) and support customers through compliance requirements.
Maintain strong relationships with customers and vendors; serve as primary point of contact for escalations and issues, and monitor satisfaction.
Track, analyze, and identify trends for service metrics including response time, resolution rates, and inspection completion.
Oversee day-to-day service operations including invoicing, inventory management, work orders, and inspection documentation; ensure records meet industry and regulatory requirements.
Effectively manage the fire alarm service budget including resource allocation, cost-control measures, and service quality standards.
Stay current on alarm industry trends, innovations, and technology; identify and implement improvements to enhance service delivery and customer satisfaction.