Fire Alarm Service Sales Representative

Encore Fire Protection•Baltimore, MD

13h•Hybrid

About The Position

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. The Opportunity You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore Fire Protection. Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying sprinkler system deficiencies and guiding them to the right repair solutions. Let’s be clear, this is not your typical inside sales job. Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant. You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.

Requirements

Prior technical experience with sprinkler systems
Sales experience beyond retail or hospitality, ideally in a service-based environment
Strong attention to detail, organization, and time management in a fast-paced setting
Ability to work independently while partnering closely with internal teams
Proficiency in Microsoft Outlook, Word, and Excel
Comfort using CRM and operations tools like ServiceTrade and HubSpot
A people-first mindset, you can be the customer’s advocate while still driving urgency

Nice To Haves

Experience translating inspection findings into repair scopes customers understand.
Experience selling service work, repairs, or maintenance agreements.
Experience coordinating multiple stakeholders to keep repairs moving fast.
Experience in construction, trade, or life safety environments.

Responsibilities

Review inspection reports and deficiency documentation related to sprinkler systems
Build and send quotes and proposals for sprinkler repairs and maintenance contracts
Communicate clearly with customers by phone and email (scope, scheduling, next steps, renewals)
Track renewals, follow ups, and proposal activity, keeping documentation accurate and organized
Coordinate with internal teams, including Operations, to move work from quote to completion
Visit customer sites as needed to survey systems and support accurate quoting