Fire Alarm Inspection Technician 2

Fire Fighter Sales & Service Co.•Warrendale, PA

18d•Onsite

About The Position

The Fire Alarm Systems Service Technician - Level 2 installs, inspects, tests, maintains, troubleshoots, and repairs fire alarm systems and related life safety equipment. The role requires working independently and as part of a team to ensure systems comply with NFPA codes, local regulations, and manufacturer specifications. The technician works directly with customers to provide timely service, clear communication, and high-quality workmanship. The position may include emergency on-call duties and requires a commitment to safety, professionalism, and technical excellence. The role is based with Fire Fighter Sales and Svcs Co in Warrendale, Pennsylvania, and involves working offsite at customer facilities. Some overnight travel may be required. The technician participates in a 24-hour emergency on-call schedule once able to work independently and must be willing to work overtime and adjust to schedule changes as needed.

Requirements

High school diploma or GED equivalent.
Hands-on experience working with fire alarm systems.
Must possess or be able to obtain the tooling necessary to perform the job; tooling is provided by the company.
Obtain NICET Level II certification in testing and inspection within one year of promotion or hire into the position.
Obtain a Notifier programming license within six months of entering the role.
Strong troubleshooting skills, including the ability to diagnose hardware issues using multimeters and other diagnostic tools.
Ability to read and interpret blueprints, wiring schematics, and technical documentation.
Strong written and verbal communication skills.
Highly organized and detail-oriented, with the ability to manage multiple tasks effectively.
Team player with a positive attitude and collaborative work ethic.
Willingness to work overtime and adjust to schedule changes as needed.
Flexible and adaptable when project scope or priorities change with minimal notice.
Reliable transportation, a valid driver's license, and a clean driving record.
Must pass a drug test and background screening as required.
Ability to lift up to 50+ pounds and maneuver 300-pound cylinders using proper tools and techniques.
Ability to work at elevated heights, including climbing ladders and operating aerial lifts as required.
Must wear required personal protective equipment, including safety shoes, hard hats, and other job-specific safety gear.

Nice To Haves

Ohio Fire Marshal License at hire.
Prior customer service experience.

Responsibilities

Troubleshoot, repair, test, and inspect fire alarm and fire suppression systems in accordance with NFPA standards.
Work directly with customers to identify and resolve system issues professionally and in a timely manner.
Complete and submit required reports and documentation to meet NFPA reporting and recordkeeping requirements.
Participate in a 24-hour emergency on-call schedule once able to work independently.
Obtain and maintain required NICET certifications and an Ohio Fire Marshal License within the required timeframes.
Provide technical details and recommendations to the sales department for quotations, particularly for code deficiencies or system upgrades.
Maintain complete and timely project documentation, including timesheets, billing notes, rescheduling requests, and follow-up documentation.
Maintain accurate timesheets for labor tracking and job costing.
Be punctual and consistently deliver a full day's work.
Wear company-provided uniforms while on duty and maintain a clean, professional appearance at customer sites.