Fine Jewelry Counter Manager - Full Time - Haywood Mall

Belk•Greenville, SC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, and executes promotions, special events, trunk shows, and customer outreach initiatives. This hourly position requires a competitive drive and entrepreneurial confidence to excel in a commission environment. The manager leads the fine jewelry team in customer service, sales, goal achievement, and business execution. They develop team product knowledge and selling skills, support associate onboarding and continued learning, and use clienteling tools and technology to create personalized omnichannel experiences. The role also oversees fine jewelry services and related documentation and shipments, supports merchandising and inventory processes, and partners with store leaders on scheduling, productivity, shortage control, and safety.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings; encourage repeat client interactions.
Develop associates’ selling skills through onboarding, teaching opportunities, continued learning, team meetings, and one-on-one performance discussions.
Ensure associates are informed about inventory and assortment, and use clienteling tools and technology to support personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Recommend fine jewelry service plans and additional offerings; oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, following vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies, and adapt priorities as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.