We-Ko-Pa Casino - Fine Dining Server

Fort McDowell Golf Club•Fort McDowell, AZ

5d•Onsite

About The Position

The Fine Dining Server is responsible for delivering high-level service in the fine dining restaurant, including selling and serving food, specialty cocktails, themed beverages, beer, wine, and spirits. The role includes tableside preparation of food and cocktails, wine service, and maintaining a clean, organized service station. The server must be knowledgeable about restaurant menus, ingredients, allergens, and presentations, and may work in casino and resort outlets as business demands. The position emphasizes the We-Ko-Pa-Way Service Culture and a memorable guest dining experience. This is a regular part-time, non-exempt position scheduled for 25 hours per week. The role reports to the Fine Dining Assistant General Manager and pays $10.00. Work involves standing, walking, bending, and reaching; eye/hand coordination; and exposure to hot or cold temperatures for 34–66% of the workday. The employee may sit and be exposed to dust for 1–33% of the workday. Casino-floor work involves daily exposure to high noise levels. The employee must be able to lift more than 50 pounds and push or pull 100 pounds, and must obtain and maintain a State/Tribal License, including completion of an extensive background check.

Requirements

Three years of experience as a fine dining server in an à la carte restaurant.
Extensive knowledge of beer, liquor, and wine.
Strong communication skills and a passion for hospitality.
Self-motivation and attention to detail.
Ability to execute high-end service at a 4-diamond level daily.
Current Food Handler Card, maintained at all times.
Completion and maintenance of DRAM certification or another state-recognized alcohol-safety training certification.
Ability to obtain and maintain a State/Tribal License, including an extensive background check.
Ability to lift more than 50 pounds and push or pull 100 pounds.

Nice To Haves

Experience in a 4- or 5-diamond restaurant as a server, captain, or bartender.
Level 1 wine certification from the Court of Master Sommeliers.
Level 1 Certified Beer Server certification from the Cicerone program.
Knowledge of beverage operations.
Experience at a 4-diamond resort or casino.

Responsibilities

Provide exceptional service to internal and external guests in accordance with the We-Ko-Pa Way Service Standards and service guide.
Sell and serve food, specialty cocktails, themed beverages, beer, wine, and spirits, including upselling beverages and guiding guests through the menu.
Explain menu items and ingredients, and maintain thorough knowledge of food, beverages, allergens, and presentations.
Perform opening and closing side work and prepare or order restaurant supplies and other items required by brand standards.
Ensure order accuracy, correct seat positions, accurate food running, synchronized course delivery, and meticulous table maintenance.
Perform tableside food and cocktail preparation while following safety and brand standards.
Maintain clean service stations, the dining room, and patio; assist with menu accuracy and daily inventory and maintain accurate on-hand products and ingredients.
Maintain the consistency and quality of cocktails, wine, beer, coffee, tea, and non-alcoholic beverages.
Address food-, beverage-, and service-related guest issues using available resources to support guest satisfaction.
Work on the floor with a hands-on approach to guest service; the posting states this is 80% of the time.
Follow health and safety guidelines and health department standards, and complete restaurant-specific training and standard operating procedures.
Assist with banquet and catering events and perform other related duties as required by the department.