Financial Training & ERP Specialist

KPFF Consulting Engineers•Seattle, WA

13h•$90,000 - $110,000•Onsite

About The Position

The Financial Training & ERP Specialist supports the daily administration, reliability, and continued development of BST, KPFF’s enterprise resource planning system. Reporting to the Senior Finance Manager, this role serves as a primary resource for user support, troubleshooting, security administration, system testing, configuration changes, and new functionality. Working closely with Finance, Accounting, Information Technology, and employees across KPFF, the specialist investigates system issues, identifies practical solutions, and explains technical information clearly. The role also documents processes, coordinates system changes, and helps improve KPFF’s use of BST as the Finance team takes on greater ownership of the platform. Direct BST experience is helpful but not required; the position suits someone with enterprise systems experience who enjoys troubleshooting, teaching, and helping users work effectively. The position is based in KPFF’s downtown Seattle office five days per week, with flexible work hours between 7:00 a.m. and 5:00 p.m. Duties are typically performed in a normal office environment. The position is non-exempt and eligible for overtime. The expected base salary range is $90,000–$110,000, determined by experience, education, and skills. The role is not eligible for visa sponsorship.

Requirements

Bachelor’s degree in Information Systems, Business, Finance, Accounting, Business Analytics, or a related field, or an equivalent combination of education and relevant experience.
Typically three or more years of experience supporting an ERP, financial system, enterprise application, or related business technology.
Hands-on experience independently troubleshooting application or process issues, identifying root causes, and following problems through resolution or appropriate escalation.
Hands-on experience developing or executing system tests and supporting upgrades, implementations, configuration changes, or new functionality rollouts.
Experience creating and maintaining system or process documentation, user guides, test scripts, training materials, or standard operating procedures.
Ability to understand business needs and translate them into clear system requirements or practical solutions.
Strong written and verbal communication skills, including the ability to explain technical information to nontechnical users.
Strong organizational skills and ability to manage support requests, testing activities, documentation, and competing priorities.
Collaborative, service-oriented approach and ability to work effectively across Finance, Accounting, Information Technology, and operational teams.
Ability to work at a computer for several hours per day and communicate by telephone or virtual meeting platforms.
May occasionally need to lift items weighing up to 15 pounds.
Must be authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience supporting BST or another ERP within architecture, engineering, construction, consulting, or project-based professional services.
Familiarity with project accounting, financial operations, labor and project data, or related business processes.
Exposure to reporting tools, data validation, system integrations, workflow automation, SQL, Power BI, or similar technologies.
Direct BST experience is helpful but not required.

Responsibilities

Serve as a primary point of contact for ERP questions, service requests, and system issues, following items through resolution or appropriate escalation.
Troubleshoot system and user-access issues by identifying root causes, evaluating options, and implementing practical solutions.
Maintain user accounts, security roles, permissions, and related system access in accordance with company practices.
Support day-to-day system administration, configuration, data maintenance, and recurring activities required for reliable BST operations.
Coordinate with internal partners and BST contacts when issues require additional technical assistance.
Communicate responsively and provide users with updates on open questions, issues, and planned changes.
Plan, coordinate, and complete testing for system updates, configuration changes, enhancements, integrations, and new functionality.
Develop test scenarios, document results, identify issues, and confirm changes work as intended before release.
Support rollout and implementation of new BST features and initiatives.
Evaluate system issues and requests in relation to Finance processes, project-based operations, reporting, security, and employee experience.
Identify system features, workflows, and capabilities that could be used more effectively and recommend practical improvements.
Identify opportunities to reduce manual work, improve consistency, and strengthen processes through system changes, automation, or workflows.
Create and maintain system documentation and standard operating procedures.
Explain system issues, changes, and solutions to technical and nontechnical audiences.
Learn and educate groups on KPFF PowerBI reporting.
Provide individual or group training to help users understand processes, resolve issues, or adopt new functionality.
Partner with Finance and Accounting to understand business needs and translate them into system requirements or solutions.
Build a working understanding of KPFF’s project-based business processes so system support and recommendations reflect how teams use BST.
Support additional ERP and finance projects as the role and team responsibilities develop.