Financial Systems Support Analyst
About The Position
NFP, an Aon company, is seeking a diligent, analytical, hands-on Financial Systems Support Analyst to manage daily operations of an Accounts Payable invoice processing platform and an end-user ticketing system. The role handles invoice expense coding and front-line ticket support, connecting Finance, Accounts Payable, and end users. The analyst triages and resolves support tickets, codes invoices accurately, investigates issues, and works with internal teams to keep transactions moving and reduce disruption. The role requires balancing transactional work with system support in a fast-paced environment and communicating with people across the organization. This position is important to keeping invoices moving through approval and payment processes and ensuring users receive timely, accurate support. By combining Coupa coding knowledge and ServiceNow ticket ownership, the role helps reduce handoffs, close gaps, improve system reliability, and support end users.
Requirements
- Strong analytical and problem-solving skills.
- Strong customer service skills.
- Experience with invoice processing.
- Two years of experience supporting end users via a ticketing system.
- High attention to detail and the ability to prioritize multiple tasks.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating across teams.
Nice To Haves
- Awareness of accounting principles and terms.
- Experience with the Coupa Accounts Payable invoice management system.
- Experience with Workday ERP.
- Experience with the ServiceNow ticketing system.
Responsibilities
- Perform and support accurate invoice review and coding of expense accounting instructions, including researching and validating data discrepancies.
- Partner with Accounts Payable, Finance, and business users to resolve coding and approval issues.
- Identify recurring issues and recommend process improvements to reduce rework and ticket volume.
- Monitor, triage, and resolve ServiceNow tickets related to Coupa, invoices, suppliers, and payment issues.
- Serve as a primary point of contact for users submitting tickets, providing clear and timely communication.
- Investigate issues by reviewing system data, transaction history, and documentation.
- Document resolutions and update ticket notes to support knowledge sharing and audit visibility.
- Advance system defects or complex issues appropriately while maintaining ownership through resolution.
Benefits
- Paid time off and paid holidays.
- 401(k) with match.
- Exclusive discount programs.
- Health and wellness programs.
- May be eligible for performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
