Financial Systems Analyst
About The Position
KAYAK, part of Booking Holdings, is a leading travel search engine that helps people find perfect travel arrangements. They are also developing a corporate travel solution. KAYAK operates a portfolio of global metasearch brands. Innovation is central to their culture, and employees have opportunities to make an impact. The company's goal is to build the best travel search engine to facilitate world exploration. KAYAK is seeking a NetSuite / Salesforce / FloQast Administrator for their Enterprise Applications team within Finance. This role is responsible for the day-to-day configuration, user administration, and integration health of core finance and revenue systems. The ideal candidate will be detail-oriented, curious, and eager to become an expert in NetSuite. This position involves close collaboration with Finance, Accounting, Sales Ops, and Engineering, and partnership with senior systems analysts and architects on larger roadmap initiatives. The primary focus is on maintaining the accuracy, documentation, and smooth operation of these systems. This role requires working from the Cambridge, MA office at least 3 days per week.
Requirements
- 2-4 years of hands-on administration experience with NetSuite, Salesforce, and/or Expensify (or similar ERP/CRM/expense platforms) — OR strong ERP/CRM administration fundamentals elsewhere plus genuine enthusiasm for going deep on NetSuite specifically.
- Familiarity with (or eagerness to quickly learn) NetSuite's configuration layer: saved searches, SuiteFlow, roles/permissions, custom fields and records, and at least reading-level comfort with SuiteScript.
- Working knowledge of basic system integrations (API/SFTP, or iPaaS tools like Celigo/Workato/Boomi) and comfort troubleshooting data sync issues.
- Real attention to detail — the kind that notices a saved search is returning one extra row before it becomes a finance reporting problem.
- Solid Excel/Google Sheets skills; comfort building reports and saved searches.
- Clear communicator who can support non-technical end users and explain system issues in plain language.
- Bachelor's degree in a related field, or equivalent practical experience; NetSuite/Salesforce admin certifications (e.g. NetSuite SuiteFoundation, Salesforce Administrator) are a plus and a good signal of the self-directed learning this role rewards.
Nice To Haves
- Familiarity with basic finance/accounting workflows (AP, expense management, order-to-cash) is a plus but not required.
Responsibilities
- Administer day-to-day configuration of NetSuite, Salesforce, and FloQast: user setup/deactivation, roles and permissions, saved searches, SuiteAnalytics workbooks/dashboards, Salesforce flows and validation rules, troubleshooting issues within Salesforce and Expensify User Access Review.
- Act as a backup administrator for FloQast for user setup, sync errors and questions.
- Build and maintain NetSuite SuiteFlow workflows and troubleshoot existing SuiteScript customizations.
- Triage and resolve support tickets from Finance and general employees related to expense reports, financial records, and account access, digging into root cause rather than just closing the ticket.
- Monitor and troubleshoot integrations between NetSuite and Salesforce — including iPaaS/middleware tools and direct API/SFTP data feeds — escalating to engineering when needed.
- Support month-end and quarter-end close by ensuring system data accuracy, running reports, and resolving reconciliation discrepancies.
- Help with the month-end close by loading files into a third-party system for the Reporting Team.
- Perform sandbox testing and validate NetSuite's release upgrades against existing customizations and integrations before anything touches production.
- Maintain user access lists and perform basic access reviews to support audit, SOX, and compliance needs.
- Create and maintain clear documentation, quick-reference guides, and training materials.
- Partner with senior systems analysts/architects to implement approved process changes and provide hands-on support during testing and hypercare for larger rollouts, without owning roadmap prioritization.
Benefits
- Work from (almost) anywhere for up to 20 days per year.
- Company-wide week off a year
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Free lunch 2 days per week
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- health benefits
- flexible spending account
- retirement benefits
- life insurance
- paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
- parental leave benefits
- annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
