Financial Solutions Sales & Service Manager

First Commonwealth Bank • Derry, PA

3d • Onsite

About The Position

As a First Commonwealth Sales & Service Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising, and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. In partnership with your Branch Manager Business Banking, you will lead a Financial Solutions Center with effective communication, ongoing coaching, and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center’s success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive consumer sales through consistent and on-going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

Requirements

• An associate’s degree or equivalent experience.
• Three (3) or more years of relevant experience in a customer-centric sales environment with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
• A valid driver’s license and local and/or regional travel required.

Responsibilities

• Deepen Consumer Relationships – 30% of your time will be spent growing relationships with your existing customer base through activities such as staying connected with customers through onboarding and outbound calling, achieving assigned outbound calling expectations, generating consistent and meaningful appointments weekly including prospects, identifying partner referrals by asking purposeful questions, and uncovering consumer lending opportunities, with an emphasis on real estate secured.
• Grow Consumer Relationships – 30% of your time will be spent establishing and growing consumer relationships through activities such as managing your assigned Top 500, asking for referrals from your existing customers, thanking them and following up with them; advocating for the Refer-A-Friend program, utilizing marketing campaigns to inform customers about our products, using effective research, tools and techniques for prospecting, championing Line Leadership and leading by example using our BUILD conversation framework, and owning partner relationships.
• Developing Your Team and Yourself – 25% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by engaging in activities such as taking ownership of your own development, assisting employees with their Pathways progression, providing on-going formal and on the spot coaching, attracting, acquiring, retaining and developing talent, demonstrating and role playing with team members regularly, assigning individual goals in collaboration with your BMBB, and celebrating everyone’s accomplishments and successes.
• Manage Operations and Compliance – 15% of your time will be spent ensuring your office is a well-oiled machine by overseeing proper completion of all account opening and loan documents, and transaction processing, managing NSF/OD and other fee retention by ensuring the team is having the right conversation, overseeing proper cash handling, teller differences and dual control guidelines; managing internal controls; and delegating and overseeing responsibilities for others to learn internal controls.
• Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind: Live our Mission and Core Values, Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes, Increase the sales effectiveness and efficiency of your team by championing BUILD, the 8 step sales process and conducting consistent outbound calling, Promptly follow-through and ensure you are the single contact for problem resolution, Follow the “One to say YES, two to say NO” rule, and Maintain the highest standard of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree