Financial Solutions Center Manager

First Commonwealth Bank • Butler Township, PA

5d • Onsite

About The Position

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center’s success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive small business sales through consistent and on-going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

Requirements

• An associate’s degree or equivalent experience
• Three (3) or more years of relevant experience in a customer-centric sales environment with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
• A valid driver’s license and local and/or regional travel required.

Responsibilities

• Grow Small Business Relationships – 40% of your time will be spent establishing and growing relationships with the small businesses in your community through networking, leveraging centers of influence, building real relationships with existing customers, community involvement, maintaining a small business lending pipeline, conducting outbound calls and appointments, prospecting, and working with business partners to deepen relationships.
• Grow Consumer Relationships – 30% of your time will be spent establishing and growing consumer relationships through executing sales processes, developing and training the team, engaging with existing business customers for personal opportunities, following up to deepen relationships, and asking for referrals.
• Developing Your Team and Yourself – 20% of your time will be spent ensuring you and your team engage in activities to drive growth through effective daily planning, recruiting new talent, onboarding new employees, assessing team skills and providing feedback, holding employees accountable, and investing in individual development through coaching and training.
• Manage Operations and Compliance – 10% of your time will be spent ensuring the office runs smoothly by partnering with the OSC to manage risk and adherence to policies, coaching the team on customer conversations, providing oversight and delegating responsibilities, and guiding the team to deliver on the Customer Service promise.
• Customer Experience – always prioritize living the Mission and Core Values, championing the Customer Service Promise, increasing sales effectiveness and efficiency, promptly following through on issues, and maintaining the highest standard of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree