Financial Solutions Assistant Manager

First Commonwealth Bank • Liberty Township, OH

16h

About The Position

As a First Commonwealth Assistant Manager reporting to a Branch Manager Business Banking or Financial Solutions Center Manager, this role supports the mission to improve the financial lives of neighbors and their businesses. The Assistant Manager builds customer relationships, educates and advises customers, identifies financial solutions, and supports a strong customer experience. In partnership with the manager, the role leads a Financial Solutions Center through communication, coaching, execution, and team development, while being accountable for the Center’s results in a competitive financial solutions sales environment. The Assistant Manager leads the team in delivering the bank’s services to the community and personally drives consumer sales by developing existing customer relationships and engaging new prospects for personal and business banking.

Requirements

• Associate’s degree or equivalent experience.
• Three or more years of relevant experience in a customer-centric sales environment, with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communication skills, enthusiasm for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, and ability to excel in a complex and dynamic environment.
• Technological proficiency, including Microsoft Office, the Internet, mobile technology, and bank systems.
• Register with and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
• Valid driver’s license; local and/or regional travel is required.

Responsibilities

• Deepen existing consumer relationships through customer onboarding, outbound calling, appointments, partner referrals, and identifying consumer lending opportunities, particularly real-estate-secured lending.
• Establish and grow consumer relationships by requesting referrals, using marketing campaigns and prospecting tools, applying the BUILD conversation framework, and managing partner relationships.
• Develop self and team members through ongoing coaching, role-play, development planning, talent acquisition and retention, goal-setting, and timely completion of required training.
• Manage Center operations and compliance, including customer privacy and security, account and loan documentation, transaction processing, fee retention conversations, cash handling, teller differences, dual control, internal controls, and adherence to company policies and procedures.
• Deliver a strong customer experience by living the company’s mission and core values, championing its Customer Service Promise, improving team sales effectiveness, following through on customer issues, and maintaining high standards of conduct and account integrity.
• Serve as the single contact for customer problem resolution and follow the “One to say YES, two to say NO” rule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree