Financial Shared Services Associate – AP/Travel Expense team

Penn State University•University Park, IL

2d•$42,100 - $61,000•Hybrid

About The Position

The Financial Shared Services Associate serves as a central point of contact for processing and coordinating financial transactions on behalf of assigned University units. This role supports the Accounts Payable and Travel Expense functions, ensuring the timely, accurate, and compliant execution of financial processes. Associates are aligned to specific units across the University to ensure personalized and consistent support. This position offers a flexible work arrangement that combines remote and on-campus work, typically requiring 1-2 days in the office per week.

Requirements

Excellent customer service skills
Ability to maintain confidentiality regarding sensitive documents and situations
Demonstrated ability to multitask and meet deadlines
Effective decision-making skills
Excellent organizational skills and problem-solving abilities
High level of accuracy in work and attention to detail
Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted
Applicants must be authorized to work in the U.S.

Responsibilities

Serve as a central hub member for the Accounts Payable and Travel Expense team
Receive and process unit requests for non-purchase order (PO) invoice payments, travel expense reports, and purchase card reconciliation transactions
Review all financial transactions for compliance with University policies, procedures, documentation standards, and regulatory guidelines
Reconcile discrepancies and investigate transactional anomalies or errors
Execute financial approvals on designated transactions
Maintain accurate and up-to-date transaction records in financial systems
Assist with internal and external audits by providing transaction documentation and reports
Maintain alignment and communication with specific unit teams to ensure accurate and responsive support
Provide excellent customer service to internal stakeholders through clear communication and timely issue resolution; assist in monitoring internal and external customer satisfaction
Provide training to new staff members
Identify opportunities for process improvements and automation in transaction workflows
Maintain confidentiality and integrity of financial data at all times