Financial Services Specialist

Sentara Hospitals • Virginia Beach, VA

6d • Hybrid

About The Position

The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided. Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered. Collects balances or other monies due at time of pre-registration process. Creates self-pay and insurance estimates.

Requirements

• High school graduate or equivalent (Required)
• 6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required)
• Strong communication skills, both verbal and written
• Very strong attention to detail
• Ability to enter and manage sensitive personal and financial information
• Candidates in the Hampton Roads area (Virginia). Must be able to get to the Independence area of Virginia Beach as required.
• Remote/best qualified candidates will be available to work at the VB office when necessary to provide team building or education.

Nice To Haves

• Insurance experience strongly preferred

Responsibilities

• Accurately identify and register patient insurance and benefit details while safeguarding protected health information (PHI).
• Interact with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance.
• Generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.
• Provide financial education and/or financial assistance opportunities to consumers prior to services being rendered.
• Collect balances or other monies due at time of pre-registration process.
• Create self-pay and insurance estimates.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED