Financial Services Specialist

Sentara Health•Virginia Beach, VA

7d•Hybrid

About The Position

The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided. Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered. Collects balances or other monies due at time of pre-registration process. Creates self-pay and insurance estimates. Remote schedule opportunity candidates in the Hampton Roads area (Virginia). Must be able to get to the Independence area of Virginia Beach as required.

Requirements

High school graduate or equivalent (Required)
6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required)
Strong communication skills, both verbal and written
Very strong attention to detail
Ability to enter and manage sensitive personal and financial information
Candidates must be in the Hampton Roads area (Virginia) and able to travel to the Independence area of Virginia Beach as required.
Candidates must be available to work at the VB office when necessary for team building or education.

Nice To Haves

Insurance experience strongly preferred

Responsibilities

Accurately identify and register patient insurance and benefit details while safeguarding protected health information (PHI).
Interact with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance.
Generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.
Provide financial education and/or financial assistance opportunities to consumers prior to services being rendered.
Collect balances or other monies due at time of pre-registration process.
Create self-pay and insurance estimates.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met.