Financial Services Specialist

Sentara Health•Virginia Beach, VA

7d•Onsite

About The Position

The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.

Requirements

High school graduate or equivalent
6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting
Excellent communication skills
Strong attention to detail
Candidates should be able to report to Independence (Virginia Beach) location at least 3 times each calendar year to participate in Team and Educational events.

Responsibilities

Accurately identify and register patient insurance and benefit details.
Safeguard protected health information (PHI).
Interact with patients using system tools to gather information.
Explain financial responsibilities to patients.
Guide patients needing financial assistance.
Generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met.