Financial Services Specialist

Fibre Federal Credit Union • Astoria, OR

3d • Onsite

About The Position

Fibre Federal Credit Union is hiring a full-time Financial Services Specialist at its Astoria, Oregon office. The role may at times support the Seaside and Warrenton, Oregon locations. This is not a remote position. The specialist assists members in person, online, and by telephone; provides information about Credit Union services; opens and maintains accounts; refers members to other services; and receives loan application information and completes loan signings. The listed wage range is $20.78–$32.47, with the target pay range typically in the first half of that range. Compensation decisions consider job-related skills, experience, education, and training.

The position requires a high school diploma or equivalent and the ability to be bondable. Financial or credit union experience is helpful but not required. Applicants must successfully complete a background check, credit check, and drug screening as a condition of employment. Physical requirements include lifting up to 20 pounds, carrying a cash drawer, and standing for extended periods.

Requirements

• High school diploma or equivalent.
• Must be bondable.
• Ability to lift 20 pounds, carry a cash drawer, and stand for extended periods.
• Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
• Ability to maintain confidentiality, remain open to others’ ideas, and be willing to try new things.
• Clear and persuasive oral communication skills, including communicating professionally with members and colleagues.
• Written communication skills, including editing for spelling and grammar, presenting numerical data effectively, and interpreting written information.
• Ability to prioritize and plan work, use time efficiently, and develop realistic action plans.
• Accuracy and thoroughness, with attention to monitoring work quality.
• Dependability, punctuality, ability to follow instructions and management direction, and willingness to seek feedback.
• Ability to observe Credit Union policies, procedures, and applicable standard operating procedures.
• Must display a positive and professional image.
• Must be self-starting and self-motivated, use initiative, and adapt effectively to change.
• Successful completion of a background check, credit check, and drug screening.

Nice To Haves

• Financial or credit union experience.

Responsibilities

• Assist members in person, online, and by telephone, providing Credit Union information and excellent service.
• Determine prospective members’ eligibility based on the current field of membership.
• Transfer member accounts and make appropriate referrals to cross-sell Credit Union services.
• Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts according to policies and procedures.
• Obtain proper documentation for direct deposits.
• Process and maintain safe deposit box rentals and billing when applicable.
• Answer member inquiries and maintain working knowledge of Credit Union services.
• Submit members’ loan application information to Consumer Lending and complete loan signings according to Credit Union policies and procedures.
• Perform cash-handler functions during peak periods and vault duties as needed.
• Maintain accuracy and correct identified mistakes promptly.
• Follow applicable Credit Union policies, procedures, and dual and internal controls.
• Provide assistance to service center personnel when a manager or supervisor is unavailable, including approvals and overrides.
• Open and close the service center as needed.
• Maintain communication with the Department Manager about department activities, needs, problems, irregularities, developments, and other pertinent information.
• Perform other assigned duties.

Benefits

• Competitive salary
• 100% employer-paid health, dental, vision, life, and disability insurance for the employee
• Paid vacation time
• Paid volunteer hours
• 6% 401(k) plan contribution
• 10 paid holidays
• 2 floating holidays
• Opportunities for growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED