Patient Financial Services Specialist

North Clinic•Brooklyn Park, MN

1d•Hybrid

About The Position

Voyage Healthcare is seeking a Patient Financial Services Representative to join its Business Office Team. The role manages patient accounts with outstanding balances, helps patients find payment solutions, and serves as a liaison between patients and collection agencies. It is a hybrid position, with one day in the office per week after successful completion of training. The hourly pay range is $22.00–$25.50, based on years of relevant experience.

Requirements

High school diploma or equivalent.
Knowledge of insurance payments, Explanation of Benefits (EOBs), and collection practices.
Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
Effective communication, customer service, problem-solving, and interpersonal skills.
Ability to work independently, exercise sound judgment, and collaborate effectively within a team environment.

Nice To Haves

Experience in medical billing, patient accounts, or healthcare revenue cycle operations.

Responsibilities

Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries.
Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts.
Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.
Coordinate with collection agencies and reconcile agency accounts as needed.
Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions.
Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.
Support department objectives and perform other duties as assigned.