FSR

First National Bank of Waterloo•Columbia, IL

4d•$17 - $20

About The Position

A Financial Services Representative provides complete customer service on new and existing accounts. The role requires knowledge of the Bank’s financial products and services to understand customer needs, identify appropriate solutions, and strengthen banking relationships. The position also carries responsibility for following the Bank’s BSA/AML/OFAC internal controls, including monitoring and reporting suspicious activity and obtaining documentation and filing appropriate reports for reportable transactions or suspicious activity. Duties and responsibilities may be assigned or reassigned by the Bank. This position does not directly supervise others.

Requirements

High school diploma or equivalent.
Excellent communication and customer service skills.

Nice To Haves

Teller experience.
New account experience.

Responsibilities

Deliver excellent customer service to all Bank customers.
Communicate appropriate Bank products and services to new and existing customers.
Resolve customer problems through direct personal action.
Perform basic service transactions, such as stop payments and address changes.
Accurately conduct credit and debit transactions.
Verify and balance the cash drawer and prepare daily work.
Receive and disburse money to and from customers according to defined policies and procedures.
Ensure the teller area is secure and well maintained.
Open new accounts, including CDs, HSAs, and IRAs.
Cross-train as a Teller to provide coverage when needed.
Monitor suspicious activity and obtain documentation and file appropriate reports in a timely manner for reportable transactions or suspicious activity.
Perform other duties as assigned.

Benefits

Vacation days based on employment status and years of service, prorated based on hire date.
Eligibility to participate in the Profit Sharing and Savings Plan.
Eligibility to participate in the Employee Stock Purchase Program.
For full-time employees: eligibility to participate in company health insurance plans.
For full-time employees: company-paid life insurance.
For full-time employees: short-term and long-term disability coverage.
For full-time employees: additional voluntary plans.
For full-time employees: paid parental leave.
For full-time employees: paid bereavement leave.
For full-time employees: tuition reimbursement.
For full-time employees: 48 hours of Personal Time, prorated based on hire date.