Financial Services Officer - Morristown East
About The Position
The Financial Services Officer (FSO) delivers high-quality member service by building strong relationships and providing comprehensive financial solutions that meet member and employee needs. The role assists members with a range of financial transactions and services, including deposit accounts, consumer loans, Individual Retirement Accounts (IRAs), commercial accounts, certificates, fraud education and resolution, and other credit union products and services. The FSO acts as a trusted advisor, identifying ways to improve members’ financial well-being, support credit union growth, and ensure compliance with established policies and procedures. The FSO serves members through personalized guidance on accounts, loans, teller transactions, and related services. The role also supports branch operations, promotes credit union initiatives, maintains accurate documentation, protects confidential information, and remains alert to fraud and physical-security risks. The position performs other job-related duties as required.
Requirements
- At least 1 year of customer service and/or sales experience.
- High school diploma or GED.
Nice To Haves
- At least 1 year of lending experience.
- At least 1 year of financial services experience.
Responsibilities
- Provide professional, courteous, and personalized service while building strong member relationships.
- Assist and guide members with financial transactions, including opening, maintaining, and closing consumer and commercial accounts.
- Answer questions about products and services and work with business partners to find solutions beyond the employee’s scope.
- Assess members’ borrowing needs and recommend appropriate loans and ancillary products.
- Guide members through consumer loan applications and identify opportunities to deepen member relationships.
- Follow lending guidelines and clearly communicate loan decisions, approval terms, denial reasons, payment options, and lending requirements.
- Assist members with teller transactions and provide accurate, efficient, and professional service.
- Maintain knowledge of fraud trends and prevention practices to identify and mitigate risks.
- Process transactions within established authority limits and policies and collaborate with coworkers to support branch operations and a positive member experience.
- Review system information, supporting documents, disclosures, and agreements to ensure documentation is accurate and complete.
- Verify member information for compliance with credit union policies, regulatory requirements, and procedures.
- Maintain accuracy to minimize risk and support sound practices.
- Safeguard confidential information, adhere to security procedures, and take appropriate action to protect members, employees, and credit union assets.
- Support branch and credit union initiatives by participating in sales, service, and operational goals.
- Contribute to team success and foster member engagement by advocating for credit union products, services, and community involvement efforts.
- Perform other job-related duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
