Financial Services Officer - Morristown East
About The Position
The Financial Services Officer (FSO) delivers high-quality member service by building strong relationships and providing financial solutions that meet member and employee needs. The role assists members with a wide range of transactions and services, including deposit accounts, consumer loans, IRAs, commercial accounts, certificates, fraud education and resolution, and other credit union products and services. The FSO serves as a trusted advisor, identifying ways to support members’ financial well-being and credit union growth while following established policies and procedures. The position provides personalized guidance on accounts, loans, and teller transactions; evaluates member borrowing needs and recommends appropriate products; ensures lending and transaction processes comply with applicable guidelines; and reviews documentation for accuracy and completeness. The FSO also safeguards member privacy and credit union assets, supports branch operations and organizational initiatives, and performs other job-related duties as required.
Requirements
- At least 1 year of customer service and/or sales experience.
- High school diploma or GED.
Nice To Haves
- At least 1 year of lending experience.
- At least 1 year of financial services experience.
Responsibilities
- Provide professional, courteous, personalized service and build strong member relationships.
- Assist members with financial transactions and opening, maintaining, and closing consumer and commercial accounts; answer questions about products and services and work with business partners to identify solutions beyond the employee’s scope.
- Assess members’ borrowing needs, recommend appropriate loan and ancillary products, and guide members through consumer loan applications while identifying opportunities to deepen relationships.
- Follow lending guidelines and communicate loan decisions, including approval terms, denial reasons, payment options, and lending requirements.
- Assist with teller transactions and process them accurately and efficiently within established authority limits and policies.
- Maintain knowledge of fraud trends and prevention practices to identify and mitigate potential risks.
- Collaborate with coworkers to support branch operations and a positive member experience.
- Review system information, supporting documents, disclosures, and agreements to ensure accuracy and completeness.
- Verify member information in accordance with credit union policies, regulatory requirements, and procedures.
- Protect confidential information, follow security procedures, identify potential security risks, and take appropriate action to protect members, employees, and credit union assets.
- Support branch and credit union sales, service, and operational goals, contribute to team success, and promote credit union products, services, and community involvement efforts.
- Perform other job-related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
