Financial Services Officer - Laguna Hills

Banc of California•Laguna Hills, CA

2d•$43,000 - $58,500

About The Position

The Financial Services Officer opens and maintains new accounts accurately, efficiently, and professionally while meeting the Bank’s service standards. The role responds to internal and external customer needs by maintaining knowledge of Bank products and services and introducing relevant offerings. The position is typically suited to someone experienced in new accounts and able to handle a full range of retail and commercial transactions. All work must comply with Company policies and procedures and applicable U.S. state and federal laws and regulations. The officer also supports branch operations, including audits, certifications, teller-related duties, end-of-day closing, cash balancing, and the training of new team members. The role contributes to branch goals and performs other duties and projects as assigned.

Requirements

At least 2 years of experience in Branch Banking Operations.
High school diploma or equivalent.
Basic understanding of Treasury Management, including wire procedures and policies.
Basic understanding of key branch systems and basic end-user knowledge of Word and Excel.
Detailed and accurate, with the ability to organize and prioritize.
Ability to match products with client needs.
Ability to establish and maintain internal and external relationships by understanding needs; may mentor others in the branch.
Ability to serve confidently as a primary point of contact for client questions, especially about new accounts or products; listen carefully, communicate with other departments to find solutions, and develop business acumen.
Initiative to learn and grow, stay current on new products, answer questions, and escalate appropriately when needed.
Ability to problem-solve and follow up across concurrent tasks under guidance.
Ability to handle an appropriate level of risk and make decisions suitable to the role.

Nice To Haves

1 year of experience in new accounts preferred.

Responsibilities

Handle all aspects of new accounts, including opening and superseding accounts, account maintenance, research, check orders, and notary services.
Cross-sell Banc of California products and services based on knowledge of offerings and customer needs.
Assist with daily and monthly audits and certifications, and prepare new-account documentation under CIP/BSA and other Bank policies.
Maintain knowledge of legal documentation required for different entity types.
Handle complex new-account deals and client requests independently with minimal supervision.
Enter new accounts in IBS and submit complete account packages.
Back up other operational duties, including Teller responsibilities, and assist the Branch Operations Manager and Branch Manager.
Assist with end-of-day closing, including vault and ATM cash balancing.
Assist with processing and scanning daily Teller work.
Maintain knowledge of treasury management products and identify opportunities to cross-sell them.
Help train and onboard new team members.
Participate in and contribute to the branch’s overall goals.
Follow established policies and procedures.
Perform other duties and projects as assigned.

Benefits

401(k) plan with company match and immediate vesting.
Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance options.
Pre-tax Health Savings Account with employer contributions.
Pre-tax Flexible Spending Account.
Adoption, surrogacy, and fertility assistance.
Paid parental leave and family support solutions, including care options for family members.
Paid vacation days, holidays, and volunteer time off for eligible team members.
Tuition reimbursement.
Annual mentorship program.
Leadership development resources.
Access to LinkedIn Learning.